One of the biggest problems that managers in retail environments have is the possibility of employee theft. The staff that are hired to work in retail are often quite young, without too many responsibilities or a huge amount of money put aside, and this can often lead to petty theft. It used to be hard to prevent this from happening and even harder to identify the exact person or persons responsible.
However, you can now go a long way towards detecting and preventing employee theft by using point of sale systems. Here are just a few ways they can help you out.
1. Tracks Each Item
With a point of sale system, every item sold will be tracked. You can then quickly and easily compare the outgoing products with what is mentioned in the current inventory report. If a certain item is missing from the inventory and yet to be accounted for by any point of sale system, it has likely been stolen. Staff will know that this makes it harder to steal items and get away with it.
2. Integrates with Video Security
One of the best ways to take advantage of a point of sale system is by integrating it with your video security. It's often impossible to accurately identify the employee who has been stealing from you since multiple staff members will occupy the same area throughout the day. However, a point of sale system will log the exact time of each purchase, and that time can be compared with the video feed to see who was active on the system at that moment.
3. Offers Password Protection
Another way to see exactly who has been using what is by setting up safeguards. For example, employees might need to use a magnetic stripe card in order to gain access to basic functions. This will mean that every time a point of sale system is used you will be able to see exactly who used it and what they used it for.
4. Provides Accountability to Customers
It's always bad to have a thieving employee among your ranks, but one of the worst offences, at least from a business point of view, comes when someone steals from a customer. If an employee purposefully quotes a higher amount than is owed, it means they can pocket the difference. This won't take money out of your pockets, but it will alienate any customers who find out, and even those who don't may assume that you are overcharging. Luckily enough, most point of sale systems provide a large monitor that faces the customer. These are used to show the exact price of each item, with the total indicated below. Any customer who is cheated is likely to notice the discrepancy.